If you are an existing customer, you can find the EIIE account number in previous transaction receipts or call our customer care 600 5222 48. If you are a new customer, you can get registered on the below link
a) You can download our mobile app to monitor live exchange rates
b) You can scan the QR code to get rates on whatsapp
c) You can check rates on our website
d) Alternatively, you can call our customer service team for rates
a) Download our latest app or please check for any updates
b) Reset password
c) Please call our customer service team if not resolved
Yes, you can send money until a grace period of 30 days from the date of your Emirates ID expiry.
Yes, we provide transaction history statements to our customers, however for some services charges may apply. Please visit our nearest branch or call our customer support to know more details.
To protect you from fraud and to maintain data confidentiality, we do not change any details of you or your beneficiaries without a verification process. Kindly visit the branch along with the original receipt to amend the beneficiary name/account number.
You can opt for salary credit SMS notifications @ 0.50 fils /month.
Alternatively, you can call our customer care 600 522 48 to know the salary credit status.
We are unable to share your PIN number, however you can reset and receive a new ATM PIN to your registered mobile number.
Kindly call our customer care 600 5222 48 as soon as you realize you have lost your card and we will block it for you.
You can activate both salary credit & transactional SMS notification @ AED 3.15 per month. You can place request for activation at a nearest branch.
Unfortunately, you do not have this service, however you can call our customer care 600 5222 48 to know your ATM card balance.
No, you need to visit nearest branch to update your mobile number. This is a policy we have adopted to ensure your own security and to prevent you from fraud.
We are regulated by the Central Bank of UAE and as per the regulation we can update your ID details only after successful KYC and verification at our branches.